- Students must be at least 18 years of age
- Complete the pre-entry Language, Literacy and Numeracy (LLN) indicator assessment - or provide a copy of a prior qualification at Certificate level 3 or above
- Students must produce a current National Police Check with ‘discloseable’ outcomes presented to selectability Training, prior to placement. Students may apply for a Blue and Yellow Card Exemption at the time of enrolment.
Diploma of Community Services (Case Management) - CHC52015
Do you work in Community Services or as a carer and you're ready to take the next step up in your career? This advanced qualification can help you achieve your goals.
This advanced qualification can help you achieve your goals.
Mixed Mode - Classroom (or webinar), self-paced. 100 hours work placement is required to achieve this qualification.
Classroom - Wednesday evenings 5pm - 8pm over 43 weeks.
Subsidised - $2,000 (Qld only)
Subsidised Concession - $1,500 (Qld only)
Full Fee - $6,200 (Australia-wide)
WHAT IS THE DIPLOMA OF COMMUNITY SERVICES (CASE MANAGEMENT)?
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Amount of Training
Online webinar and classroom delivery options.
Course Duration: Complete within 12 months
Training Times: 5pm - 9pm Wednesday
Placement: 100 hours of work placement required
selectability Training provides all learning resources via its modern and easy-to-use Learning Management System.
To complete this course, we suggest that each potential student has basic computer skills such as sending an email, using a printer and scanner, using Microsoft Office programs, and internet skills to undertake online research.
Online Study Requirements
In order to successfully complete an online webinar course it is recommended you have access to the following:
- Stable internet connection with a minimum download speed of 3mbps.
- An email account – Can be created through Yahoo, Hotmail and Gmail,
- Microsoft Office (2010 version or later) – must include Word, Excel and PowerPoint
- Current version of a web browser such as Google Chrome or Mozilla Firefox,
- Latest version of Adobe Reader,
- Desktop computer, laptop or tablet.
- Printer and scanner (optional)
Classroom-based student will have access to selectabilty Training laptops and internet connection during class times. Special requests for printing can be made through staff.
AQF Level 5 Criteria
Graduates at this level will have specialised knowledge and skills for skilled/paraprofessional work and/or further learning.
Graduates at this level will have technical and theoretical knowledge in a specific area or a broad field of work and learning.
Graduates at this level will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to:
- analyse information to complete a range of activities
- provide and transmit solutions to sometimes complex problems
- transmit information and skills to others
Application of knowledge and skills
Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement and defined responsibility in known or changing contexts and within broad but established parameters.
WHY STUDY THIS COURSE?
If you are a community services worker or unpaid carer this course provides an opportunity to take your career to the next level.
The qualification allows for a range of pathways including case management, social housing and statutory & forensic child, youth and family welfare.
TOPICS COVERED INCLUDE:
Communication In The Workplace
- Communication Environment
- Client Support Communication
- Operational Communication Issues
- General Communication Awareness
- Legal & Ethical Considerations Relating to Communication
- Official Communication Channels
- Communication Barriers, Restraints & Difficulties
- Social & Behaviour Change Communications
- Political, Economic, Social & Technological Factors in Communication
Organisational Business & Strategic Plans
- An organisation's financial & strategic goals for products and services
Duty Of Care
This term relates to the importance of looking out for and protecting a person who is not capable of fully protecting themselves due to:
Examples of Duty of Care:
- Community workers supporting children
- Teachers responsible for children
- Carers supporting elderly people
- Personal support staff caring for those with disabilities etc.
In the case of abuse or persons not able to defend or protect themselves fully due to age or disability.
- There are laws in States & Territories as well as in the Commonwealth for certain people (usually within particular professions) to report issues to Government Authorities so that proper protection rights are upheld.
This term relates to the power to make a decision and confirmation of that decision after being made fully aware of the ramifications of the decision.
- NDIS agreements between clients / support personnel and service providers
- Medical procedures
- Other professional service provisions
Mentoring & Coaching Principles & Practices
Mentoring & coaching assists new workers or those moving into different roles, or even assists with a change within an organisation systems etc.
Completing this course can open up job opportunities in varying roles within the Community Services sector.
- Community Care Manager
- Coordinator of Volunteer Work
- Team Leader
- Care Team Leader
- Family Services Coordinator
- Support Facilitator (Community Services)
- Community Housing Resources Worker
- Community Development Worker for Social Housing
- Community Recreation Coordinator
- Housing Manager
- Housing Assistant
- Assistant Community Worker
- Community Worker
- Aboriginal Housing Worker
- Community Services Coordinator
- Case Coordinator (Disability)
- Youth Housing Support Worker
- Family Support Worker
- Community Access Coordinator
- Pastoral Care Counsellor
- Aboriginal Neighbourhood House Coordinator
- Case Coordinator (Community Services)
- Welfare Support Worker
- Senior Youth Worker
- Disability Team Leader
- Support Facilitator (Disability)
- Community Housing Worker
- Community Work Coordinator
- Early Intervention Worker
- Community Program Coordinator
- Pastoral Care Worker
- Assistant Community Services Worker
FUNDING & PAYMENT OPTIONS
How and when fees are charged
The student co-contribution fee is charged upfront prior to enrolment, or by agreement we can offer a payment plans through our payment partner Debit Success. The co-contribution fee is divided by the number of units in the chosen course, Example. 13 units x $33.84 = $440 (the co-contribution fee). All units in a course or program are commenced at the 'Start of Study' which is the commencement of the course.
Fee For Service
Fee for Service is applicable to students who aren't funded by the Queensland Government, and the full cost of the course is payable by the student. Students may enter into an agreement with our payment partner Debit Success and elect to have their nominated bank account charged through direct debit. Payments by direct debit are progressively charged over the duration of the course, ordinarily spread over 13 fortnightly payments. Student's may make additional upfront payments, which will be deducted from their course fees, if they so choose. The maximum amount we can charge prior to the Start of Study is $1,500. The full details and fees and charges for the service are provided on the Debit Success form available through our admin team.
Higher Level Skills Funding
Eligible students may be able to access government assistance to complete a Certificate IV or above in an identified high-priority study area.
- Student must be an Existing Worker in the Community Services and Health industry, which includes parents and unpaid carers of NDIS participants.
The Higher Level Skills program aims to assist eligible students to gain the qualifications they need to obtain secure employment, advance their career or transition to university studying priority industries. Employers in priority industries may also be able to use this program to upskill their workforce to address workforce skills gaps.
For this course the subsidy could bring your cost of study down from $6,200 to $2,000 or $1,500 (concession).
Ask your accountant whether you are eligible to claim your education expenses as a tax deduction.
For some courses you may be eligible to pay your fees via direct debit agreement with selectability Training.
Talk to our team to select the right payment plan for your situation.
Prior to the commencement of your course you may pay your fees as an upfront payment at the selectability Training office or over the phone.
EFTPOS, all major credit cards and cheques are accepted.
Units of Competency
Total number of units = 16
- 8 core units
- 8 elective units
Students must be an Existing Worker in the Community Services and Health industry, which includes parents and unpaid carers of NDIS participants.
CHCCOM003 Develop workplace communication strategies
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
HLTWHS004 Manage work health and safety
CHCMGT005 Facilitate workplace debriefing and support processes
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCCCS007 Develop and implement service programs
CHCPRP003 Reflect on and improve own professional practice
CASE MANAGEMENT specialisation
CHCINM001 Meet statutory and organisation information requirements
CHCCCS004 Assess co-existing needs
CHCMGT002 Manage partnership agreements with service providers
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM004 Coordinate complex case requirements
CHCCSM006 Provide case management supervision
CHCPRP004 Promote and represent the service
CHCCCS019 Recognise and respond to crisis situations
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