Course Dates
Enrol Today for February 2020 Intake
Diploma of Community Services (Case Management) - CHC52015

Do you work in Community Services or as a carer and you're ready to take the next step up in your career?

This advanced qualification can help you achieve your goals.

Duration

12 Months

Delivery

Mixed Mode - Classroom (or webinar), self-paced. 100 hours work placement is required to achieve this qualification.

Course Frequency

Classroom - Wednesday evenings 5pm - 8pm over 43 weeks.

Course Fees

Subsidised - $2,000 (Qld only)
Subsidised Concession - $1,500 (Qld only)
Full Fee - $6,200 (Australia-wide)

Download Brochure

WHAT IS THE DIPLOMA OF COMMUNITY SERVICES (CASE MANAGEMENT)?

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

AQF level 5 criteria

Summary

Graduates at this level will have specialised knowledge and skills for skilled/paraprofessional work and/or further learning.

Knowledge

Graduates at this level will have technical and theoretical knowledge in a specific area or a broad field of work and learning.

Skills

Graduates at this level will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to:

  • analyse information to complete a range of activities
  • provide and transmit solutions to sometimes complex problems
  • transmit information and skills to others

Application of knowledge and skills

Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement and defined responsibility in known or changing contexts and within broad but established parameters.

AQF

[feature-block-surround]

WHY STUDY THIS COURSE?

If you are a community services worker or unpaid carer this course provides an opportunity to take your career to the next level. 

The qualification allows for a range of pathways including case management, social housing and statutory & forensic child, youth and family welfare.

[/feature-block-surround]

TOPICS COVERED INCLUDE:

Communication In The Workplace

Knowledge Areas
  • Communication Environment
  • Client Support Communication
  • Operational Communication Issues
  • General Communication Awareness
  • Legal & Ethical Considerations Relating to Communication
  • Official Communication Channels
  • Communication Barriers, Restraints & Difficulties
  • Social & Behaviour Change Communications
  • Political, Economic, Social & Technological Factors in Communication

Organisational Strategy

SWOT Analysis
  • Strengths
  • Weaknesses
  • Opportunities
  • Threats
Organisational Business & Strategic Plans
  • An organisation's financial & strategic goals for products and services

Duty Of Care

This term relates to the importance of looking out for and protecting a person who is not capable of fully protecting themselves due to:
  • Age
  • Disability
  • Vulnerability
Examples of Duty of Care:
  • Community workers supporting children
  • Teachers responsible for children
  • Carers supporting elderly people
  • Personal support staff caring for those with disabilities etc.

Mandatory Reporting

In the case of abuse or persons not able to defend or protect themselves fully due to age or disability.

  • There are laws in States & Territories as well as in the Commonwealth for certain people (usually within particular professions) to report issues to Government Authorities so that proper protection rights are upheld.

Informed Consent

This term relates to the power to make a decision and confirmation of that decision after being made fully aware of the ramifications of the decision.

Examples Include:

  • NDIS agreements between clients / support personnel and service providers
  • Medical procedures
  • Other professional service provisions

Mentoring & Coaching Principles & Practices

Mentoring & coaching assists new workers or those moving into different roles, or even assists with a change within an organisation systems etc.

[feature-block-surround]

CAREER PATHWAYS 

Completing this course can open up job opportunities in varying roles within the Community Services sector.

Job Opportunities

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Housing Resources Worker
  • Community Development Worker for Social Housing
  • Community Recreation Coordinator
  • Housing Manager
  • Housing Assistant
  • Assistant Community Worker
  • Community Worker
  • Aboriginal Housing Worker
  • Community Services Coordinator
  • Case Coordinator (Disability)
  • Youth Housing Support Worker
  • Family Support Worker
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Aboriginal Neighbourhood House Coordinator
  • Case Coordinator (Community Services)
  • Welfare Support Worker
  • Senior Youth Worker
  • Disability Team Leader
  • Support Facilitator (Disability)
  • Community Housing Worker
  • Community Work Coordinator
  • Early Intervention Worker
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker
[/feature-block-surround]

FUNDING & PAYMENT OPTIONS

Higher Level Skills Funding

Eligible students may be able to access government assistance to complete a Certificate IV or above in an identified high-priority study area. 

The Higher Level Skills program aims to assist eligible students to gain the qualifications they need to obtain secure employment, advance their career or transition to university studying priority industries. Employers in priority industries may also be able to use this program to upskill their workforce to address workforce skills gaps.

For this course the subsidy could bring your cost of study down from $6,200 to $2,000 or $1,500 (concession).

Ask your accountant whether you are eligible to claim your education expenses as a tax deduction.

LEARN MORE

Payment Plan

For some courses you may be eligible to pay your fees via direct debit agreement with selectability Training. 

Talk to our team to select the right payment plan for your situation.

Upfront payment

Prior to the commencement of your course you may pay your fees as an upfront payment at the selectability Training office or over the phone.

EFTPOS, all major credit cards and cheques are accepted.


Download Brochure

Units of Competency

Total number of units = 16

  • 8 core units
  • 8 elective units

Students must be an Existing Worker in the Community Services and Health industry, which includes parents and unpaid carers of NDIS participants. 

Core

CHCCCS007 Develop and implement service programs

CHCCOM003 Develop workplace communication strategies

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

CHCDIV003 Manage and promote diversity

CHCLEG003 Manage legal and ethical compliance

CHCMGT005 Facilitate workplace debriefing and support processes

CHCPRP003 Reflect on and improve own professional practice

HLTWHS004 Manage work health and safety 

Elective

Group A

CASE MANAGEMENT specialisation 

CHCCCS004 Assess co-existing needs

CHCCCS019 Recognise and respond to crisis situations

CHCCSM004 Coordinate complex case requirements

CHCCSM005 Develop, Facilitate and review all aspects of case management

CHCCSM006 Provide case management supervision

CHCINM001 Meet statutory and organisation information requirements

CHCMGT002 Manage partnership agreements with service providers

CHCPRP004 Promote and represent the service

OTHER AVAILABLE COURSES

Certificate III in Individual Support - Disability (CHC33015)
Certificate III in Individual Support (Disability)

Certificate III in Individual Support (Disability)

Do you have a passion for helping people? Would you like the work you do to positively impact others' day-to-day lives?Undertaking a Certificate III in Individual Support...

Read More

Certificate III in Individual Support - Ageing (CHC33015)
Certificate III in Individual Support (Ageing)

Certificate III in Individual Support (Ageing)

Do you believe we all deserve dignity, care and support as we age? Make a difference by becoming an aged care worker and help our elderly people stay involved in social s...

Read More

Certificate IV in Mental Health (CHC43315)
Certificate IV in Mental Health

Certificate IV in Mental Health

Are you working in a mental health role and want to achieve better outcomes for your clients as well as greater job-satisfaction and career progression opportunities?The ...

Read More

Certificate IV in Mental Health Peer Work (CHC43515)
Certificate IV in Mental Health Peer Work

Certificate IV in Mental Health Peer Work

Do you have lived experience in mental illness and want to use that experience to make a difference in other people's lives? This qualification is for existing workers in...

Read More

Certificate III in Community Services (CHC32015)
Certificate III in Community Services

Certificate III in Community Services

Are you a compassionate person wanting to inspire others and enjoy a rewarding career? Gaining a Certificate III in Community Services qualification will set you on your ...

Read More

Certificate III in Business Administration (BSB30415)
Certificate III in Business Administration

Certificate III in Business Administration

Are you looking for your first job in business administration, wanting to up-skill to return to the workforce after time-off, or hoping to improve your computer skills to...

Read More

OTHER AVAILABLE COURSES

Certificate III in Individual Support - Disability (CHC33015)
Certificate III in Individual Support (Disability)

Certificate III in Individual Support (Disability)

Do you have a passion for helping people? Would you like the work you do to positively impact others' day-to-day lives?Undertaking a Certificate III in Individual Support...

Read More

Certificate III in Individual Support - Ageing (CHC33015)
Certificate III in Individual Support (Ageing)

Certificate III in Individual Support (Ageing)

Do you believe we all deserve dignity, care and support as we age? Make a difference by becoming an aged care worker and help our elderly people stay involved in social s...

Read More

Certificate IV in Mental Health (CHC43315)
Certificate IV in Mental Health

Certificate IV in Mental Health

Are you working in a mental health role and want to achieve better outcomes for your clients as well as greater job-satisfaction and career progression opportunities?The ...

Read More

Certificate IV in Mental Health Peer Work (CHC43515)
Certificate IV in Mental Health Peer Work

Certificate IV in Mental Health Peer Work

Do you have lived experience in mental illness and want to use that experience to make a difference in other people's lives? This qualification is for existing workers in...

Read More

Certificate III in Community Services (CHC32015)
Certificate III in Community Services

Certificate III in Community Services

Are you a compassionate person wanting to inspire others and enjoy a rewarding career? Gaining a Certificate III in Community Services qualification will set you on your ...

Read More

Certificate III in Business Administration (BSB30415)
Certificate III in Business Administration

Certificate III in Business Administration

Are you looking for your first job in business administration, wanting to up-skill to return to the workforce after time-off, or hoping to improve your computer skills to...

Read More