WHAT IS THE DIPLOMA OF COMMUNITY SERVICES (CASE MANAGEMENT)?
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
AQF level 5 criteria
Graduates at this level will have specialised knowledge and skills for skilled/paraprofessional work and/or further learning.
Graduates at this level will have technical and theoretical knowledge in a specific area or a broad field of work and learning.
Graduates at this level will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to:
- analyse information to complete a range of activities
- provide and transmit solutions to sometimes complex problems
- transmit information and skills to others
Application of knowledge and skills
Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement and defined responsibility in known or changing contexts and within broad but established parameters.